Reducing Manual Touchpoints to Minimize Risk

Cyber Risk

One of the single most effective ways to become more resilient as an organization today is to reduce the number of manual touchpoints behind the scenes and replace them with automated processes and workflows. The fact of the matter is, the more manual touchpoints that an organization has, the greater the risk for human error; and the slower your response times are to critical incidents. A 2016 survey conducted by The Enterprise Strategy Group stated that 91 percent of companies said that the time and effort required for manual processes limits their ability to effectively respond to incidents. This becomes even more worrying when we learn that as of 2020, 77% of organizations still do not have an incident response plan in place.

Introducing automation to your security operations program optimizes and simplifies processes between people and systems, thereby removing bottlenecks that would otherwise slow processes down. Automation also allows for cybersecurity teams to focus mitigation and remediation strategies on greater, more complex threats, while the smaller, repeatable and false alarms are handled automatically.

With an estimated cost of $8.2 million in 2019, the expenditure of cyber threats against businesses is increasing year-over-year. So too, is the employment of automated processes in cybersecurity, however, we still have some catching up to do. When a cybersecurity team can minimize the number of manual touchpoints by introducing automated processes and workflows, it allows the team to use their time more efficiently and minimize the relentless amount of tasks that can often lead to burn out. As a result, the organization will see:

Improved business outcomes

  • Automated routing of requests, approvals, decisions, and actions
  • Accelerated tasks and outcomes

More efficient work

  • Eliminate unnecessary or redundant steps and processes
  • Integrate disconnected processes

Higher quality of service and compliance

  • Reduced opportunity for error
  • Monitor and audit end-to-end performance

Business scalability

  • Remove bottlenecks that limit transaction flows
  • Automated end-to-end processes for standardized repeatability

Extended value of existing investments

  • Integrate existing applications and data
  • Address own use cases and requirements and improve current process flow

For a more in-depth understanding of ServiceNow Security Operations and how automation works within the platform, check out this article. Here’s an excerpt:

The utility of ServiceNow® Security Operations does not end at quickly and efficiently remediating a security incident. A security knowledge base (KB) is created out of the incident’s full lifecycle. Everything from analysis and investigation to containment and remediation is tracked in the platform. As noted by Winston Churchill, “Those that fail to learn from history, are doomed to repeat it.” This security knowledge base automatically associates incidents with relevant KB articles, so that future incidents can be addressed even more quickly.

As organizations strive to remain competitive and secure, it’s paramount that they take the opportunity to innovate and automate. Automation is a key step to maturing your security operations program.

Find out more about how Iceberg can take help your organization mature your cyber risk program or reach out to speak with one of our many subject matter experts.

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